WELLNESS AMBASSADOR (Austin)

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OVERVIEW
We’re hiring Wellness Ambassadors based in Austin, Texas to support day-to-day operations for Austin’s new social contrast therapy club, Portal. This is an hourly, in-person role that blends hands-on hospitality with operational responsibility, including guest hosting, sauna and cold plunge oversight, cleanliness standards, and front desk systems.
You’ll work active shifts inside the club, which include tending to wood-fired saunas, monitoring cold plunges, resetting spaces between guest visits, and ensuring a consistently exceptional guest experience. This role requires presence, awareness, and a key eye for detail in maintaining an intentional environment.

Location: St. Elmo Arts District, South Austin, Texas
Reports to: General Manager
Type: Hourly, in-person shift role		
 
RESPONSIBILITIES
Guest Hosting & Experience
Greet guests warmly and provide clear, confident club tours when needed.
Communicate club guidelines and contrast therapy best practices to guests.
Encourage hydration, rest, and safe participation at all times.
Remember guest names when possible and help build a welcoming community atmosphere.
Sauna & Cold Plunge Operations (Hands-On Shift Work)
Tend wood-fired saunas safely and confidently; maintain consistent heat levels and fire safety standards.
Monitor cold plunge water clarity, temperature, and overall presentation.
Clean and reset the clubhouse between guest waves.
Follow all medical and emergency protocols without hesitation.
Ensure waivers and payments are completed prior to participation.
Cleanliness & Presentation Standards
Maintain spa-level cleanliness across all guest-facing and back-of-house areas.
Restock towels, water, cups, and amenities proactively throughout the shift.
Follow opening, closing, and hourly operational checklists.
Operate from a “see it, solve it” mindset—there is no idle time during club shifts.
Front Desk & Communication
Manage check-ins, booking systems, and phone inquiries professionally.
Process payments securely and accurately.
Use Slack and 7shifts for communication, scheduling, and shift accountability.
Escalate guest or operational concerns promptly to management.
Events & Club Support
Support private events and group bookings as scheduled.
Assist with supply runs or off-site operational needs when required.
 
QUALIFICATIONS
Hospitality-minded with strong interpersonal and communication skills.
Comfortable in a physically active role (lifting 35+ lbs, handling firewood, moving throughout shifts).
Calm under pressure with strong situational awareness.
Reliable, detail-oriented, and systems-aware.
Experience with wood-fired sauna operations.
Familiarity with water care/testing for cold plunges, pools, or spas.
A green thumb and/or familiarity with plant care.
 
COMPENSATION
$20 per hour.
Accrued paid time off (PTO).
 
If you have any questions, please reach out to careers@portalthermaculture.com.
To apply, please click the button below. Be sure to include:
Resume
Brief note on touring or event experience
Contact information
Availability

CHILL • SWEAT • CONNECT

WELLNESS AMBASSADOR (Austin)

CAREERS AT PORTAL°

NEIGHBORHOOD SAUNA

CHILL | SWEAT | CONNECT