OVERVIEW
We’re hiring a General Manager based in Bozeman, Montana to run day-to-day operations for Bozeman’s new social contrast therapy club, Portal. This is a full-time, in-person role that blends hands-on leadership with operational ownership, including team management, scheduling and payroll, facilities care, inventory oversight, and delivering an exceptional guest experience.
The role includes around 32 hours per week of regular shifts in the club, including tending to wood-fired saunas and cold plunges, as well as own the behind-the-scenes systems that keep the club running smoothly. The total hourly requirement for this role can range anywhere between 40-50 hours per week, depending on the needs of the club. Location: Bozeman, Montana
Reports to: Chief Operating Officer
Type: Full time in-person: 32 hours per week in the club, with additional administrative work that can be completed from home
RESPONSIBILITIES
People leadership, scheduling, and shift coverage
Build and maintain weekly schedules for all team members using 7shifts, ensuring reliable coverage for peak/off-peak hours.
Manage time-off requests, shift swaps, call-outs, and last-minute coverage.
Train, coach, and hold staff accountable to service standards, cleaning standards, and safety procedures.
Lead by example on the floor—working shifts alongside the team for 32 hours per week.
Payroll and labor administration
Own timesheet accuracy and approvals; ensure clock-in/out compliance and clean payroll handoff each pay period.
Track labor targets, overtime, and staffing efficiency; adjust schedules to meet budget and service needs.
Maintain organized staff records and support onboarding/offboarding logistics.
Sauna operations (hands-on shift work)
Operate and tend wood-fired saunas safely and confidently, maintaining consistent heat levels and guest comfort.
Monitor sauna performance, ventilation, wood supply, ash disposal, and general fire safety practices.
Train team members on best practices for wood-fired operations and guest communication around sauna etiquette.
Repairs, maintenance, and upgrades
Maintain a running repair log and preventative maintenance schedule for saunas, cold plunges, showers, HVAC/ventilation, laundry, and other facility systems.
Coordinate vendors/contractors: troubleshoot issues, request quotes, schedule work, and verify quality of repairs.
Manage small DIY repairs and improvements when appropriate; escalate larger needs quickly and clearly.
Support capital upgrades and club improvements—help source materials, coordinate timelines, and keep the facility guest-ready.
Inventory and supply management
Manage inventory par levels and ordering for: towels, cleaning supplies, sauna supplies, firewood, water testing supplies, retail items, and guest amenities.
Receive shipments, organize storage areas, and keep spaces labeled and tidy.
Guest relations and club experience
Be a visible, steady presence for members and guests—warm, professional, and solutions-oriented.
Resolve guest concerns in the moment with empathy and judgment; follow up when needed.
Protect the club vibe: uphold etiquette, cleanliness standards, and respectful community norms.
Support membership retention by creating consistently excellent experiences and a well-run environment.
Standards, safety, and cleanliness
Own operational checklists for opening/closing, cleaning, water quality, and safety protocols.
Ensure cold plunge water care standards are followed (testing logs, filtration checks, chemical handling where applicable).
Maintain clean, calm, social-yet-spa-level presentation across all guest-facing and staff areas.
Events and partnerships
Coordinate wellness-related events and manage local partnerships.
QUALIFICATIONS
At least 1 to 3 years of operations leadership experience (hospitality, fitness, wellness, spa, boutique retail, or similar).
Excellent interpersonal skills; remain calm under pressure, sound judgment, and strong conflict resolution.
Proven experience with staff scheduling and payroll administration.
Comfortable in a physically active role: lifting/carrying supplies, handling firewood, moving quickly during shifts.
Strong facilities mindset: organized repair tracking, vendor coordination, and basic DIY troubleshooting.
Reliable, detail-oriented, and systems-minded: you are able to carry out repeatable processes.
Experience with wood-fired sauna operations.
Familiarity with water care/testing for cold plunge, pools, or spas.
Experience with SOP creation, training programs, or multi-site operations.
COMPENSATION & BENEFITS
$80,000 annual base salary, plus a monthly performance bonus tied to club performance.
Accrued paid time off (PTO).
Health insurance benefits.
If you have any questions, please reach out to careers@portalthermaculture.com.
To apply, please click the button below. Be sure to include:
Resume
Brief note on touring or event experience
Contact information
Availability
CHILL • SWEAT • CONNECT
OVERVIEW
We’re hiring Wellness Ambassadors based in Bozeman, Montana to support day-to-day operations for Bozeman’s new social contrast therapy club, Portal. This is an hourly, in-person role that blends hands-on hospitality with operational responsibility, including guest hosting, sauna and cold plunge oversight, cleanliness standards, and front desk systems.
You’ll work active shifts inside the club, which include tending to wood-fired saunas, monitoring cold plunges, resetting spaces between guest visits, and ensuring a consistently exceptional guest experience. This role requires presence, awareness, and a key eye for detail in maintaining an intentional environment.
Location: Bozeman, Montana
Reports to: General Manager
Type: Hourly, in-person shift role
RESPONSIBILITIES
Guest Hosting & Experience
Greet guests warmly and provide clear, confident club tours when needed.
Communicate club guidelines and contrast therapy best practices to guests.
Encourage hydration, rest, and safe participation at all times.
Remember guest names when possible and help build a welcoming community atmosphere.
Sauna & Cold Plunge Operations (Hands-On Shift Work)
Tend wood-fired saunas safely and confidently; maintain consistent heat levels and fire safety standards.
Monitor cold plunge water clarity, temperature, and overall presentation.
Clean and reset the clubhouse between guest waves.
Follow all medical and emergency protocols without hesitation.
Ensure waivers and payments are completed prior to participation.
Cleanliness & Presentation Standards
Maintain spa-level cleanliness across all guest-facing and back-of-house areas.
Restock towels, water, cups, and amenities proactively throughout the shift.
Follow opening, closing, and hourly operational checklists.
Operate from a “see it, solve it” mindset—there is no idle time during club shifts.
Front Desk & Communication
Manage check-ins, booking systems, and phone inquiries professionally.
Process payments securely and accurately.
Use Slack and 7shifts for communication, scheduling, and shift accountability.
Escalate guest or operational concerns promptly to management.
Events & Club Support
Support private events and group bookings as scheduled.
Assist with supply runs or off-site operational needs when required.
QUALIFICATIONS
Hospitality-minded with strong interpersonal and communication skills.
Comfortable in a physically active role (lifting 35+ lbs, handling firewood, moving throughout shifts).
Calm under pressure with strong situational awareness.
Reliable, detail-oriented, and systems-aware.
Experience with wood-fired sauna operations.
Familiarity with water care/testing for cold plunges, pools, or spas.
A green thumb and/or familiarity with plant care.
COMPENSATION
$20 per hour.
Accrued paid time off (PTO).
If you have any questions, please reach out to careers@portalthermaculture.com.
To apply, please click the button below. Be sure to include:
Resume
Brief note on touring or event experience
Contact information
Availability
CHILL • SWEAT • CONNECT