Question 1

CANCELLATION

Accepted Answer

To keep sessions accessible to the entire community:
Cancellations made within 2 hours of your session are not eligible for a refund.
If booked with a credit, late cancellations will result in the loss of your credit.
If booked with a membership, late cancellations will result in a $5 charge to your account.

To cancel your membership, please email us at contact@portalthermaculture.com at least 24 hours before your next billing date. Cancellations made on the same day or after the billing date are not eligible for a refund.

Question 2

MEMBERSHIPS

Accepted Answer

All memberships are subscription-based, meaning they involve reoccurring payments. To cancel your subscription, follow the steps above.

Question 3

CREDITS

Accepted Answer

Credits can be used to book sessions, classes and events at PORTAL° locations. Credits expire after 180 days or at the end of the month if received as a part of a monthly credit membership, however credits can be shared with other members. They are valid at any PORTAL° location. Credit packs are non-refundable, and drop-in access is subject to availability.

Question 4

REFUNDS

Accepted Answer

Credits and memberships are nonrefundable and can be used at any PORTAL° location. If you prefer not to use them, we’re happy to transfer them to another member of your choice. We appreciate your understanding

Question 5

PRIVACY

Accepted Answer

Portal Thermaculture LLC (“Portal”, “we”, or “our”) values your privacy. This Privacy Policy (this “Policy”) describes how your personal information is collected, used, and shared when you visit or make a purchase from portalthermaculture.com (the “Site”), our app, and all related software, tools, systems and other services provided by us (collectively, our “Service”). By using our Service, you consent to the collection, use, and disclosure of personal information in accordance with this Policy.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We may collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services, including e-mail newsletters with announcements and information about Portal. You may opt out of receiving Portal’s e-mail newsletters at any time.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Glofox as our online booking engine. Read about how Glofox uses your Personal Information here: https://www.glofox.com/privacy policy/#:~:text=We%20may%20disclose%20your%20Personal,market%20and%20provide%20Glofox%20Services.

We also use Wix which stories Personal Information imported from Glofox.com.  Read about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a resident of the European Union (“EU”), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are an EU resident, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We may update this privacy policy at any time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. Note that the Site is not intended for individuals under the age of 18.
If you have questions or would like more information about this Policy, please contact us by email at contact@portalthermaculture.com, or by phone at (720) 925-2246.

Last updated: February 18, 2025

CANCELLATION

MEMBERSHIPS

CREDITS

REFUNDS

PRIVACY

OUR POLICIES

NEIGHBORHOOD SAUNA

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